Terms of Service
These terms of service do not affect your statutory rights.
This website is operated by Filpumps Online Shop. Throughout the site, the terms “we”, “us” and “our” refer to Filpumps Online Shop. Filpumps Online Shop offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
OUR OTHER POLICIES
SECTION 1 - ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
All orders for products and services in the Filpumps Web-site are accepted by Filpumps Ltd (hereby referred to as “Filpumps”) subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by Filpumps or expressly stated otherwise in these terms and conditions of sale.
All descriptions of the products and services contained in the Filpumps online store or otherwise communicated are approximate only and shall not form any part of the contract between Filpumps and the Customer. Filpumps shall not be liable for any errors or omissions in the online store. The advertising of products and services in Filpumps online store is not an offer capable of acceptance, it merely constitutes an invitation by Filpumps to make an offer to purchase products and services.
Any change in the description or price of a product or service, after placing an order, shall be communicated to the customer before the order is processed. If this is not suitable a replacement or refund will be offered.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – DATA PROTECTION AND GDPR
Filpumps Limited is totally committed to protecting your privacy. Filpumps Limited is a Data Controller pursuant to the Data Protection Laws. Where, in connection with the use of our website (https://shop.filpumps.co.uk/) and the provision of our services to you, we have received or obtained personal information (personal data) this will only be used for the provision of such services, for providing information about the services which we can provide, for managing our relationship with you, for analysis to help us manage our services and for legal and regulatory compliance.
We protect the privacy of this information by using highly secure password protected servers. The safety and confidentiality of log-in details (i.e. user name and password) and any activity occurring whilst logged in to our website is the responsibility of the individual user. If you suspect that your log-in details have been made known to any other person(s) please contact us immediately.
All payments are made directly to Paypal, the details entered are not made available to Filpumps Ltd
We may from time to time instruct others to perform services on our behalf. Where we do so, this may involve personal data we hold about you being passed to such third parties. We will only do this where it is necessary in connection with the provision of our services to you, and where we have sought agreement in advance from the third party service provider that they will comply with the Data Protection Laws when handling your personal data.
Under the Data Protection Laws you have a number of rights and, amongst others, you may request details of personal information we hold about you. If you believe that any such information is incorrect or incomplete, please let us know. Any information that is found to be incorrect will be rectified.
SECTION 4 - TERMS OF SALE
You will be submitting an order for the products you indicate in the order form when you click on the place order button on the order page on the secure server. All orders will incorporate our terms of sale, by placing an order you are indicating that you agree to these terms.
SECTION 5 - ACCURACY
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Filpumps has made every reasonable endeavour to accurately detail all product descriptions, images and technical specifications. In the event of an incorrect price or product specification shown on this Site, Filpumps is not obliged to fulfil any orders placed at the incorrect price, or supply products to fulfil an incorrect product specification.
SECTION 6 - PRICE POLICY
All prices stated are for new products and will be invoiced in UK Sterling (UK£/GBP) inclusive of United Kingdom Value Added Tax at the prevailing rate. Prices are subject to alteration without prior notice. Availability of any item cannot be guaranteed at all times.
Will be notified of any price changes before orders are processed and have the opportunity to cancel the order if wanted.
SECTION 7 - METHODS OF PAYMENT
Customers can make payment on the Filpumps website via Paypal.
SECTION 8 - ORDER ACCEPTANCE
You will be notified by e-mail when your order is submitted to us. A short time later you will be contacted by phone or receive another e-mail giving you an approximate delivery date. Your order will be deemed to have been accepted when payment has been received by Filpumps Ltd reserves the right to decline to trade with any company or person. In addition, Filpumps may decline to accept any order by giving notice of non-acceptance to the Customer by telephone or email within a reasonable period of receipt by Filpumps of the order.
SECTION 9 - ORDER CANCELLATION
Customers have the right to cancel an on-line order from Filpumps, from the time the order is accepted by us until 7 working days after the order is fulfilled. If a customer wishes to cancel an order with Filpumps, they must contact Filpumps to make arrangements for the goods to be returned. It is the customer’s responsibility to ensure that good care is taken of the goods whilst in their possession and that they are returned to Filpumps in a condition whereby they are fit for resale and are unused. Where Filpumps organises to collect and return a product on behalf of a customer, a carriage and administration fee of not more than 35% of product value will be levied.
If order is cancelled and Filpumps are to collect goods, consumer will only be charged the direct cost of returning goods.
SECTION 10 - PRODUCT SHORTAGES
In the event that we are unable to complete an order due to unforeseen product shortages, a full refund will be provided if the payment has already been processed, or at the customer’s option the item(s) may be put on back order to be fulfilled when Filpumps next has available stock.
SECTION 11 - DELIVERY
Your order will not be dispatched until we have received satisfactory authorisation of payment. Our obligation is to deliver the product to the delivery address as specified in your order, it is the customer’s responsibility to ensure adequate access for the delivery vehicle. Delivery time may be affected by the time it takes to authorise your payment. Delivery will not be possible on public holidays. We may use an independent carrier to deliver your goods.
If there is no one to accept the delivery of your order a card will be left by the carrier. It will be your responsibility to arrange a new delivery time with the carrier. Ultimately if the carrier is unable to deliver the order it will be returned to us and you will incur a further charge for it to be re-dispatched. A copy of our courier's terms and conditions can be requested.
We may deliver the products at any time during the day. In the event that any order is delayed Filpumps will not be responsible for any consequential loss or damage that this delay may cause.
We are able to deliver products to addresses in the Isle of Man, Channel Islands, the Republic of Ireland or any location outside the British Isles, however please contact us for an accurate delivery price.
SECTION 12 - INCREASED DELIVERY CHARGE
We may debit your account for more than the amount stated in the total cost to reflect any increase in the delivery charge for reasons beyond our reasonable control. Any cost increase will be fair, proportionate and subject to your prior approval.
Will be notified of any increased delivery charge ASAP and have the opportunity to cancel the order if wanted.
SECTION 13 - INSPECTION
The customer must inspect the products as soon as is reasonably possible after delivery and shall, within 7 working days of the date of delivery, give notice to Filpumps detailing:
1) Any defect in the product that is apparent on reasonable examination. In this case Filpumps shall, at their own discretion, replace the products or refund their purchase price. In an event the Customer must refuse parcels delivered in a damaged condition.
2) Any shortfall in products delivered. In this case Filpumps will, at its discretion, deliver the undelivered products or refund the price of the undelivered products.
There is no set time-scale applied
SECTION 14 - RETURNS POLICY
In the event that you wish to return any items ordered from Filpumps, you must in the first instance contact Filpumps via telephone or email to be issued with a Return Merchandise Authorisation (RMA) number. This should then be marked clearly on the Form provided with the Filpumps delivery note.
Please note that the cost of return shipping is the responsibility of the Customer and Filpumps are not liable to refund the cost of any return shipping.
As with “Order Cancellation”, if you wish Filpumps to arrange to collect and return a product on your behalf, a carriage and administration fee will apply, which will not exceed 35% of the product value.
Any products returned to Filpumps without an RMA number cannot be processed and therefore a refund cannot be given.
If order is cancelled and Filpumps are to collect goods, consumer will only be charged the direct cost of returning goods.
SECTION 15 - RISK AND OWNERSHIP
Risk of loss or damage to the products shall pass to the Customer on delivery. Ownership of the products shall not pass to the Customer until all sums due to Filpumps from the Customer for those products have been received by Filpumps (in cash or cleared funds).
SECTION 16 - WARRANTY
All items are guaranteed for a minimum of 12 months. Where longer guarantee periods may apply, these are provided at the discretion of the product manufacturer and not Filpumps.
This is in addition to your legal rights.
SECTION 17 - LIABILITY
Filpumps shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgements or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to its negligence or that of its employees, agents or sub-contractors.
This does not affect your statutory rights.
SECTION 18 - FORCE MAJEURE
Filpumps reserves the right to defer the date of delivery or to cancel the contract or reduce the volume of the goods ordered if it is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials.
SECTION 19 - GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland
Private Consumers please note these terms and conditions do not affect your statutory rights.